If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 (change this) calendar days to return an item from the date you received it.
To be eligible for a return and refund, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have a receipt or proof of purchase.
For the return shipping address 2946 N. Western Ave., Chicago, IL 60618.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original payment method).
Depending on your card issuer’s policies, you will receive the credit within a certain amount of days.
Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us at oliver@olivertheornament.com. or call us at 302.200.3480